Customers impacted by the Policy Loyalty Reward issue can expect to hear from us soon via letter, email and/or text. We’re aiming to provide further information and arrange refunds, including compensation, for impacted customers as soon as possible.
In this section
- I have received a letter, email or text asking me to complete a form. Is this a scam?
- What if I have multiple Car Insurance policies with AA Insurance that may have been affected by missed Policy Loyalty Reward?
- What is the process for refunding customers?
- When will I receive the refund?
- What is the compensation I’ve received as part of the Policy Loyalty Reward refund? How has it been calculated?
- Will I get a refund if I’m impacted by any missed Policy Loyalty Reward?
- Why are you refunding customers for missed Policy Loyalty Reward?
- I have received a letter, email or text asking me to complete a form. Is this a scam?
- What if I have multiple Comprehensive Car Insurance policies with AA Insurance that may have been affected by the No Claims Bonus benefit error?
- What is the process for refunding customers affected by the No Claims Bonus benefit error?