Compensation has been calculated using the rolling average of the six-month term deposit rates, as provided by the RBNZ, with an additional 0.15% as per the Interest on Money Claims Act. The compensation amount is driven by two factors, the total refund amount and how long ago your eligible policy was impacted.
In this section
- I have received a letter, email or text asking me to complete a form. Is this a scam?
- What if I have multiple Car Insurance policies with AA Insurance that may have been affected by missed Policy Loyalty Reward?
- What is the process for refunding customers?
- When will I receive the refund?
- What is the compensation I’ve received as part of the Policy Loyalty Reward refund? How has it been calculated?
- Will I get a refund if I’m impacted by any missed Policy Loyalty Reward?
- Why are you refunding customers for missed Policy Loyalty Reward?
- I have received a letter, email or text asking me to complete a form. Is this a scam?
- What if I have multiple Comprehensive Car Insurance policies with AA Insurance that may have been affected by the No Claims Bonus benefit error?
- What is the process for refunding customers affected by the No Claims Bonus benefit error?