The Policy Loyalty Reward is a discount that applies to eligible AA Insurance Car policies where certain criteria are met. If a new policy was purchased by an existing customer or certain changes were made to an existing policy, in some instances, the Policy Loyalty Reward may not have been carried over to the new policy correctly. This may have impacted the amount of Policy Loyalty Reward some customers received.
We’re committed to doing the right thing and are contacting impacted customers. We’ll be calculating the difference in premium and issuing refunds for policies that may not have had the reward applied as we intended, for the applicable period.