If you were eligible for the Policy Loyalty Reward and this was not applied to your premium as intended, you’ll receive a refund. The refund will be for the difference in the premium you paid compared with the premium we intended to charge you plus GST, for the timeframe the issue occurred. We’ll also pay some compensation as part of the refund.
In this section
- I have received a letter, email or text asking me to complete a form. Is this a scam?
- What if I have multiple Car Insurance policies with AA Insurance that may have been affected by missed Policy Loyalty Reward?
- What is the process for refunding customers?
- When will I receive the refund?
- What is the compensation I’ve received as part of the Policy Loyalty Reward refund? How has it been calculated?
- Will I get a refund if I’m impacted by any missed Policy Loyalty Reward?
- Why are you refunding customers for missed Policy Loyalty Reward?
- I have received a letter, email or text asking me to complete a form. Is this a scam?
- What if I have multiple Comprehensive Car Insurance policies with AA Insurance that may have been affected by the No Claims Bonus benefit error?
- What is the process for refunding customers affected by the No Claims Bonus benefit error?