There are a few reasons why this error message might come up.
- You aren't the main policy contact. For security purposes, only the main policy contact can register to access the policy online. This is usually the person who first set up the policy. If you're not the main policy contact, you won't be able to register. If you're not sure who the main policy contact on your policy is, or you want to change it, please contact us.
- The policy number used to register is incorrect or is not a car, home, contents or landlord policy. These are the only policies you can access on My AA Insurance at this time.
- Your first name, last name or date of birth does not match the details on the policy you used to register with.
- The incorrect postcode was used. Please note, you’ll need to use the postcode of the postal address listed against the policy.
If you’re still unable to register, please get in touch so our team can help get this sorted.