Who takes care of my claim?
When you arrive at a Customer Service Centre you will be greeted by one of our Customer Managers, who will look after your claim from start to finish.
How quickly do they start the repairs?
Repairs through our Customer Service Centres in Auckland and Hamilton are assessed and quoted on the day you drop your car off. This means that repairs usually start within 24 hours - sometimes even on the same day.
Can I get a rental car while my car is being repaired?
If you have chosen to add the Rental Cover benefit to your Comprehensive car policy, and find yourself without a vehicle once your claim has been accepted, we're able to provide you with a rental car at a discounted rate.
Please speak to a Customer Manager if you are interested in using one or, if you would like to know more about the Rental Cover benefit, call us on 0800 500 213.