If you can't live in your damaged home, and your contents are at risk of loss or damage, a customer manager will arrange to move your contents to temporary accommodation, and/or a professional storage facility. You can find the full details of how we cover you in your policy document. This information is found under the heading Standard benefits - cover automatically included, within the subheading Temporary accommodation.
To get started, simply report your claim online and one of our customer managers will get in touch within five working days. Alternatively, you can call us on 0800 500 216 if your situation is urgent - it will take about 15 minutes to lodge your claim.