Once you have checked that everyone is safe and emergency services are at the scene if they are needed, call us on 0800 500 216 - it will take about 15 minutes to lodge your claim. A Customer Manager will make sure your claim is processed, so you can get back to normal as soon as possible.

In the meantime, you should keep the damaged items so we can inspect them.

If you can't live in your damaged home, we'll arrange for temporary accommodation for you and your family while your home is repaired or rebuilt. And as with any home claim, you will need to pay an excess.