First, take the time to make sure everyone involved is safe and, if you need to, call emergency services.
If your home is unsafe to live in following an event, we'll arrange temporary accommodation for you, your family and your domestic pets while we arrange the repair or rebuild of your home. You can find the full details of how we cover you in your policy document here. This information is found under the heading Standard benefits - cover automatically included, within the subheading Temporary accommodation.
If you haven't already contacted us and your claim is urgent, please call us on 0800 500 216 so our team can help you as soon as possible. Otherwise, you can report your claim online and a member of our team will be in touch within five working days.