To keep your claim as easy and stress-free as possible, it helps to have all the relevant information on hand, including:

• The full details and circumstances of what has happened
• As much information as you can provide about the damaged parts of your home
• The full details of everyone involved
• The date and time that the incident occurred

If you have this ready you can report your claim online, or call us on 0800 500 216 and let us know if your situation is urgent.

Depending on the nature of your claim, you may also be required to provide further information or access to the property during the claims process, which is outlined in our Home Insurance policy document.
For more information view our Home Insurance policy document.