What information will I need to start my claim? – Help Centre

It's a good idea to gather as much information as you can before contacting our claims centre, so we can get started as soon as possible. Having your policy number is always helpful, although if you can't find it that's OK. Make a list of any lost, damaged or destroyed property you'll be claiming for, and, if you've been the victim of a crime, make sure you get a copy of the police report.