Rest assured, we are here to support you. We have created a $2 million fund to assist our existing customers suffering genuine financial hardship retain their insurances. If you're experiencing financial hardship because of COVID-19, please get in touch so our team can work through ways to support you through these times. We understand each situation is different and it’s important for us to work through this with customers individually.
You can reach our Call Centre on 0800 500 231 (8am - 8pm Monday to Friday; 8am - 6pm on weekends and public holidays). If you would like to speak to someone online, our Live Chat team is available from 8am to 6pm, seven days a week including public holidays. Alternatively, you can fill out our Financial Hardship form and we'll get in touch with you at a time that suits. Financial hardship support is available to eligible customers. Terms and conditions apply.