As an essential service, we've got the majority of our team set up and working from home, ready to help you if, and when, you need it.
Our Call Centre is available from 8am - 8pm Monday to Friday and 8am - 6pm on weekends and public holidays if you have any questions or concerns about your insurance.
If you would like to speak to someone online, our Digital team is available on live chat, Facebook, WhatsApp and email from 8am - 6pm seven days a week including public holidays. Alternatively, you can also manage your insurance online via My AA Insurance.
Under Alert Level 2, assessments through our Quality Repairer network for vehicle repairs and our Hamilton Customer Service Centre are open. To keep our team, customers and suppliers safe, we will work on an ‘appointment only’ basis with strict guidelines around social distancing and will have contact tracing procedures in place. Our Customer Service Centres in Auckland remain closed.
AA Centres under Alert Level 4 are closed. AA Centres under Alert Level 2 are operating at normal hours and are available for a full range of services. Several safety measures will be in place.