As an essential service, we've got the majority of our team set up and working from home, ready to help you if, and when, you need it.
Our Call Centre is available from 8am - 8pm Monday to Friday and 8am - 6pm on weekends and public holidays if you have any questions or concerns about your insurance.
If you would like to speak to someone online, our Digital team is available on live chat, Facebook, WhatsApp and email from 8am - 6pm seven days a week including public holidays. Alternatively, you can also manage your insurance online via My AA Insurance.
Under the COVID Protection Framework (CPF), our Customer Service Centres and Quality Repairer network are open for assessments and vehicle repairs. To keep our team, customers and suppliers safe, we will work on an ‘appointment only’ basis with strict requirements on entry, including mask use, compulsory QR code scanning and social distancing.
AA Centres are open nationwide. There will still be strict requirements on entry, including mask use, compulsory QR code scanning and social distancing. This may mean queues as the AA Centres work to meet the social distancing guidelines. The AA is suggesting members delay visiting an AA Centre if their reason to visit is not urgent. A Vaccine Certificate is not required to enter an AA Centre.
We are following all Ministry of Health and CPF guidelines to keep you and our staff safe.