When we have used the term ‘premium freeze’, we are referring to a freeze on increases to the base premiums that may have occurred when your policy was renewed.

When calculating your new renewal premium during this time, we may have used a like-for-like premium if you made changes to your policy in the last 12 months. This means we will have taken any changes you made throughout the last 12 months and calculated what the price would have been at your last renewal. For example, if you changed your vehicle cover from Third Party to Comprehensive cover, we would have calculated what your annual premium would have been last year if you had Comprehensive cover from the beginning of your last policy term.

In some cases, we may have been unable to freeze any changes to levies that form part of your insurance premium and are collected on behalf of the Government.

This means that during this ‘premium freeze’, your new renewal premium may not have been the same as the amount you paid last year.

The premium freeze initiative was available to eligible customers. Terms and conditions apply.