We are committed to supporting our customers in these extraordinary times. We understand Kiwis are feeling more financially vulnerable and we aim to do more to support customers via three key initiatives:
- Firstly, we have created a $2 million fund to support our existing customers suffering from genuine financial hardship.
- Secondly, we intend to temporarily freeze premium increases across our personal car, home and contents products.
- Thirdly, when we have a clearer picture of the impact of lockdown and the other restricted alert levels on our claim costs, we will look at fairly and equitably recognising this through premium rebates for our car insurance customers.