We are aware that there have been attempted scams in the market so we ask customers to be careful when receiving communications that are suggested to be from us. We will be in touch to update you on your premium rebate but please be assured that we would never send customers a text message requesting payment information or to text or email their bank account or credit card information. If you have any questions or concerns, please get in touch by calling the Motor Premium Rebate team on 0800 101 026 between 8am and 5pm, Monday-Friday or emailing customerservice@aainsurance.co.nz.
In this section
- I received an email/letter saying I would be paid my rebate so why hasn’t my payment been processed?
- When will eligible customers receive a premium rebate?
- What is a base premium?
- Will I receive a rebate if I am an essential worker and used my vehicle during lockdown?
- I recently changed my bank account or credit card number, what should I do?
- I have received a payment from an AA Insurance bank account, what is it for?
- I had support from your Hardship Fund during lockdown, will I receive a premium rebate?
- I received a communication asking for my credit card number, is this a scam?
- I would like to donate my premium rebate, can you do this?
- Why isn’t the premium rebate based on how many years I’ve been a customer?