We have now processed refunds, including compensation, for eligible customers.
If you received a letter, email or text from us about a discount refund but have not received your refund, please contact us on 0800 080 841 so we can check your details and arrange your refund.
If you would like more detail or have any questions, please don’t hesitate to contact our dedicated Discount team on 0800 080 841, they’re available 8am - 5pm Monday to Friday.