If you'd like to provide us with documents or photos regarding your existing claim, please email myclaim@aainsurance.co.nz, using your claim number as the subject line. Alternatively, you can contact us and we'll be happy to pass on any details to our claims team on your behalf.
In this section
- I’ve received a call/someone visited my home and asked me to pay my excess. Is this a scam?
- What happens to my premium if my claim is a total loss?
- Why do I still need to pay my premium when AA Insurance is repairing my vehicle/ home?
- If I forget to tell you something, will it affect my claim?
- I no longer want to claim, how do I withdraw my claim?
- How can I track the status of my claim?
- What email can I send documents relating to my claim to?
- I forgot to list an item on my claim. What do I need to do?