If you need an urgent update on your claim, please call us on 0800 500 216. If your query isn’t urgent and you have your claim number handy, email us at myclaim@aainsurance.co.nz with your claim number in the subject line.
Please note, due to the scale of the weather events that occurred in January and February 2023, it’s taking longer than normal to get claims sorted. This means that it can take our team up to 5 working days to get back to you.