We will usually need information such as make, model and brand, but if you don't have those details handy, just enter as much information as you can and your Customer Manager will get in touch to find out more. You will still be able to lodge your claim online.
In this section
- How do I make a claim?
- What is an excess?
- If I didn't cause the accident will I still need to pay my excess?
- What details should I collect after being in an accident?
- How can I report a claim online?
- What happens if I start a claim online and can't complete it?
- I tried to start the Claim Online process but received the error message 'Sorry, your details could not be matched with our records. Please check the information you have entered.' What does this mean?
- What should I do if I find damage to my parked car?
- What should I do if my car is stolen?
- I forgot to list an item on my claim. What do I need to do?
Related articles
- What details should I collect after being in an accident?
- I tried to start the Claim Online process but received the error message 'Sorry, your details could not be matched with our records. Please check the information you have entered.' What does this mean?
- Where can I find a list of your preferred repairers?
- What does my Contents Insurance Policy cover?
- If I forget to tell you something, will it affect my claim?