We will usually need information such as the make, model and brand of the item/s you're claiming on, but if you don't have those details handy, you will still be able to start your claim online. Just enter as much information as you can and your customer manager will get in touch within five working days to find out more.
In this section
- Do I need to lodge a claim within a certain time period after an event?
- How do I make a claim?
- What is an excess?
- If I didn't cause the accident will I still need to pay my excess?
- What details should I collect after being in an accident?
- How can I report a claim online?
- What happens if I start a claim online and can't complete it?
- I tried to start the Claim Online process but received the error message 'Sorry, your details could not be matched with our records. Please check the information you have entered.' What does this mean?
- What should I do if I find damage to my parked car?
- What should I do if my car is stolen?
Related articles
- Where can I find a list of your preferred repairers?
- What details should I collect after being in an accident?
- If I forget to tell you something, will it affect my claim?
- What happens if I start a claim online and can't complete it?
- I tried to start the Claim Online process but received the error message 'Sorry, your details could not be matched with our records. Please check the information you have entered.' What does this mean?