This is not a scam. AA Insurance identified that some eligible customers may not have received, or may have been delayed in receiving, either a Multi Policy Discount and/or an AA Member Discount. We are now putting a solution in place to apply the correct discounts to all eligible AA Insurance policies going forward and make sure that our customers receive the discounts they are entitled to.
We are also contacting eligible customers who have been affected, to ensure their AA Insurance policies are updated and that any overpaid premiums are refunded to them.
Customers can expect to hear from us over the coming months via letter, email or text.