Yes. AA Insurance identified that some customers may not have not received, or may have been delayed in receiving their No Claims Bonus benefit. We want to make things as easy as possible for our customers and we will be making efforts to contact all customers who have been affected by this error.
Customers can expect to hear from us via letter, email and/or text. We aim to provide further information and arrange refunds, including compensation, for eligible customers in the next three months. More information can be found here.