Yes. AA Insurance identified that some eligible customers may not have received, or may have been delayed in receiving, either a Multi Policy Discount and/or an AA Member Discount. We have communicated with all eligible customers who have been affected via letter, email and text, to ensure their AA Insurance policies are updated and that any overpaid premiums are refunded to them. More information can be found at www.aainsurance.co.nz/discounts
Does AA Insurance have any customer remediation work happening at the moment?
Yes. AA Insurance identified that some eligible customers may not have received, or may have been delayed in receiving, either a Multi Policy Discount and/or an AA Member Discount. We have communicated with all eligible customers who have been affected via letter, email and text, to ensure their AA Insurance policies are updated and that any overpaid premiums are refunded to them. More information can be found at www.aainsurance.co.nz/discounts