A gap in our system enabled an issue to arise in how the No Claims Bonus benefit was applied to customer policies. Because of this, customers may have seen their premium increase as a direct result of making a claim, when they should have been protected by their No Claims Bonus.
We are committed to doing the right thing and are contacting eligible customers who have been affected. We will be updating their AA Insurance policies, backdating the benefit and issuing any applicable refund for policies that may not have had the benefit applied correctly. All other premium considerations are not included and your premium may increase over time for other reasons.