We will be providing information and arranging refunds, including compensation, in the coming months for existing and previous eligible customers.
It’s important to note that not all affected customers will have been financially impacted or receive a refund. In some cases, a customer might not have had the benefit applied correctly to their policy, however, depending on claims made during this period, they may not have been financially impacted.
We will aim to contact impacted customers who may be eligible over the next three months. We will be contacting customers via letter, email and/or text.
If you would like more detail or have any questions, please don’t hesitate to contact our dedicated Discount team on 0800 080 841, they’re available 8am - 5pm Monday to Friday.