At this stage there is nothing customers need to do. If we have your payment details you will receive a refund, if we don’t, we’ll contact you. We are committed to making things right for all affected customers. We aim to provide further information and arrange refunds, including compensation, for eligible customers in the next three months.
What is the process for refunding customers affected by the No Claims Bonus benefit error?
At this stage there is nothing customers need to do. If we have your payment details you will receive a refund, if we don’t, we’ll contact you. We are committed to making things right for all affected customers. We aim to provide further information and arrange refunds, including compensation, for eligible customers in the next three months.