During the Covid-19 lockdown, we established a $1M hardship fund to assist our existing customers suffering genuine financial hardship retain their insurances. As at 30 June 2022, that fund is now closed. However, we are here to support you. We understand each situation is different and it’s important for us to work through this with customers individually.
If you are experiencing financial hardship, you can reach our Call Centre on 0800 500 231 (8am - 8pm Monday to Friday; 8am - 6pm on weekends and public holidays). If you would like to speak to someone online, our Digital team is available from 8am to 6pm, seven days a week including public holidays.