A ‘schedule of loss’ or ‘loss schedule’ is a detailed list of all the items that have been lost or damaged as part of your claim. This helps us determine what has been damaged and how it is covered by your policy. For example, clothing, footwear and cosmetics are always paid at the market value so providing a list of these helps us to determine your cover.
When completing a ‘schedule of loss’ or ‘loss schedule’, we’ll ask for a description of the item, any applicable make and model number, the age of the item and either the purchase price or replacement price. We’ll also ask for any proof of ownership to be provided too.
These documents help us progress your claim quickly and efficiently so we can properly compensate you for your loss.
Unfortunately, in most cases we’re not able to assist you in completing this. As you best know your home, and what has been lost or damaged, you will need to complete the ‘schedule of loss’ or ‘loss schedule’ for us.