COVID-19
- What is the impact of COVID-19 on my AA Pet policy?
- What is the impact of COVID-19 on my AA Motor Breakdown Insurance policy?
- Will going to Alert Level 2 impact my claim?
- Are AA Breakdown services affected?
- Is my access to AA Home Response services affected?
- Are Customer Service Centres open?
- I received an email/letter saying I would be paid my rebate so why hasn’t my payment been processed?
- When will eligible customers receive a premium rebate?
- What is a base premium?
- Will I receive a rebate if I am an essential worker and used my vehicle during lockdown?
- I recently changed my bank account or credit card number, what should I do?
- I have received a payment from an AA Insurance bank account, what is it for?
- I had support from your Hardship Fund during lockdown, will I receive a premium rebate?
- I received a communication asking for my credit card number, is this a scam?
- I would like to donate my premium rebate, can you do this?
- Why isn’t the premium rebate based on how many years I’ve been a customer?
- Why is everyone getting it? Not everyone needs it.
- My rebate was only $5 - why did you bother?
- How will I know when my premium rebate has been paid?
- I have more than one motor policy so why does my letter only include rebate information on one policy?
- How will you pay my rebate if you don’t have my payment details?
- How do I update my bank account details for my premium rebate?
- Why is it only motor insurance policies receiving a premium rebate?
- How will premium rebates affect my premium?
- How much will my premium rebate be?
- Will I be eligible for the rebate if I have cancelled my policy?
- Will the frequency of my premium payments impact on my rebate?
- Can I have my rebate credited to my policy?
- How will my premium rebate be paid?
- How will I know when or if I’m getting a premium rebate?