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  3. COVID-19

COVID-19

  • Will I still be covered if I am unable to renew my driver licence during the lockdown period and I need to drive my car?
  • How do I find out more about my AA Pet policy?
  • How do I find out more about my AA Motor Breakdown Insurance policy?
  • I received an email/letter saying I would be paid my rebate so why hasn’t my payment been processed?
  • When will eligible customers receive a premium rebate?
  • What is a base premium?
  • Will I receive a rebate if I am an essential worker and used my vehicle during lockdown?
  • I recently changed my bank account or credit card number, what should I do?
  • I have received a payment from an AA Insurance bank account, what is it for?
  • I had support from your Hardship Fund during lockdown, will I receive a premium rebate?
  • I received a communication asking for my credit card number, is this a scam?
  • I would like to donate my premium rebate, can you do this?
  • Why isn’t the premium rebate based on how many years I’ve been a customer?
  • Why is everyone getting it? Not everyone needs it.
  • My rebate was only $5 - why did you bother?
  • How will I know when my premium rebate has been paid?
  • I have more than one motor policy so why does my letter only include rebate information on one policy?
  • How will you pay my rebate if you don’t have my payment details?
  • How do I update my bank account details for my premium rebate?
  • Why is it only motor insurance policies receiving a premium rebate?
  • How will premium rebates affect my premium?
  • How much will my premium rebate be?
  • Will I be eligible for the rebate if I have cancelled my policy?
  • Will the frequency of my premium payments impact on my rebate?
  • Can I have my rebate credited to my policy?
  • How will my premium rebate be paid?
  • How will I know when or if I’m getting a premium rebate?
  • Which policies are eligible for a premium rebate?
  • How are premium rebates calculated?
  • Why have you chosen the date of 16 April 2020?
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