You can view your car, home, contents and landlord policies in My AA Insurance.
We're in the middle of updating our self-service system so if you have multiple policies with us, you may find some differences in what you're able to do online. If you need any help making a change to your policy or if you'd prefer to arrange this with a member of our team, please contact us.
General
If your policy renewed before 21/10/2025, you can make the following changes:
- Update your contact details
- Update how you receive your policy related communications
- Update your marketing preferences
- Update your payment details (if you pay by direct debit)
- Request a policy schedule or Certificate of Currency
- Cancel your policy
- Renew your policies
- When you renew your policies you can also update your excess, payment frequency and any optional benefits, depending on your cover type.
If your policy renewed after 21/10/2025, you can make the following changes:
- Update some of your contact details and how you receive your policy related communications
- Request a policy schedule or Certificate of Currency
- Update your payment details (if you pay by direct debit)
- Renew your policies
- When you renew your policies you can also update your excess and any optional benefits, depending on your cover type
Car
If your policy renewed before 21/10/2025, you can make the following changes:
- Replace your car
- Update your listed drivers
- Update your registration number
- Update where your car is parked overnight
- Update how your car is used (e.g. private use)
- Update the agreed value (for Comprehensive and Third Party, Fire & Theft policies)
If your policy renewed after 21/10/2025, you can make the following changes:
- Update your listed drivers
- Update your registration number
- Update where your car is parked overnight
- Update the agreed value (for Comprehensive and Third Party, Fire & Theft policies)
- Add or remove optional excess-free glass cover on Comprehensive policies (renewal only)
- Add or remove optional rental cover on Comprehensive policies (renewal only_
Home
If your policy renewed before 21/10/2025, you can make the following changes:
- Update your sum insured
If your policy renewed after 21/10/2025, you will be able to check your policy details mid-term, and complete the following changes at renewal:
- Pay for your renewal
- Update your excess
- Add or remove optional excess-free glass cover
Contents / Limited Contents
If your policy renewed before 21/10/2025, you can make the following changes:
- Update your sum insured
- Update your adjustable event limits
If your policy renewed after 21/10/2025, you will be able to check your policy details mid-term, and complete the following changes at renewal:
- Pay for your renewal
- Update your excess
- Add or remove optional excess-free hearing-aid cover on Contents Insurance Policy
- Add or remove optional $100 excess on eyewear on Contents Insurance Policy
- Add or remove optional mobile phone cover on Limited Contents Insurance Policy
- Add or remove optional laptop and tablet cover on Limited Contents Insurance Policy
Landlord
If your policy renewed before 21/10/2025, you can make the following changes:
- Update the sum insured on your rental home
- Update the sum insured on your contents (if you have added this to your policy)
If your policy renewed after 21/10/2025, you will be able to check your policy details mid-term, and complete the following changes at renewal:
- Pay for your renewal
- Update your excess
- Add or remove optional excess-free glass cover
- Add or remove optional extended landlord cover
It’s important to note that if the change you need to make affects multiple policies, you’ll need to change each policy separately. If you have other policies you'd like to update, please contact us and our team will be happy to help.