How can we help?
Our Insurance
Account & Login
Manage Policy
Claims
Payments & Premiums
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COVID-19
- How do I find out more about my AA Pet policy?
- How do I find out more about my AA Motor Breakdown Insurance policy?
- Why have you chosen the date of 16 April 2020?
- What if I have already cancelled my policy because I couldn’t afford it?
- What if I am experiencing financial hardship because of COVID-19?
- Are the financial initiatives available to new customers?
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General
- How much are the Multi Policy and AA Member Discounts?
- How do I know if I’m eligible for any discounts?
- How do I find out if I’m currently receiving any applicable discounts?
- When will I get a refund if I am affected by the Multi Policy Discount and/or AA Member Discount error?
- What if I’m not a customer anymore, but I did not receive a Multi Policy Discount and/or AA Member Discount?
- Do you offer Pet Insurance?
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Car Insurance
- Do you cover my car if I use it for food delivery?
- Who is covered to drive my classic vehicle?
- Does my Trailer Insurance Policy also cover damage to the contents of my trailer?
- What if I need insurance for more than $2,000 for my motorhome contents?
- Who is covered to ride my motorcycle?
- Is my riding gear covered by my Motorcycle Insurance policy?
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Contents Insurance
- Am I covered if someone takes something during an open home, a party or during a tradesperson's visit?
- Am I covered by my contents insurance if something happens to my belongings while I'm on holiday?
- I'm a student who is living in a boarding school or in tertiary accommodation. Am I still covered under my parent's contents policy?
- I've just moved into my first flat. Am I still covered under my parent's contents policy?
- How do I add optional extras to my Contents Policy?
- Are my contents covered for earthquakes or other natural disasters?
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Home Insurance
- How does EQCover work?
- What happens if I don't take 'reasonable steps'?
- Why can't AA Insurance work out the Sum Insured for me?
- What do I need to do?
- Do I need to check and revise the Default Sum Insured on my renewal notice?
- How do I calculate my Sum Insured
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Landlord Insurance
More Answers -
Trailer Insurance
More Answers -
Motorhome Insurance
More Answers
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Logging in
- Why haven't I received the password reset email?
- Can I create more than one login to access my policies in My AA Insurance?
- I've registered for My AA Insurance but I'm unable to log in.
- How do I change the log in password?
- I have changed my email address, how do I update my account?
- Do I have to log in each time I use My AA Insurance?
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Registration
- How can I register for My AA Insurance?
- What is a 'Main Policy Contact'?
- How do I find out who the main policy contact is?
- This is my first time registering, so why do I receive an error message telling me my email is already registered?
- How do I find out if I'm already registered?
- Where can I find my policy number?
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Policy documents
- How do I get my policy information by email?
- Where can I find the policy wording?
- What is a Certificate of Currency?
- Where can I download a Certificate of Currency?
- Where can I access my policy schedule?
- How do I get my policy documents by email?
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Updating your policy
- My contact details have changed. How do I update these in My AA Insurance?
- How do I cancel my policy?
- What can I do once I have registered for My AA Insurance?
- Can I change my car insurance cover type in My AA Insurance?
- Can I update my policy before renewing it?
- How can I update my name, title or date of birth?
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Home Insurance Claims
- Will EQC levies change as a result of the Natural Disaster Response Model (NDRM)?
- What is the National Disaster Response Model (NDRM)?
- What does EQC cover?
- I need to make a claim - what should I do?
- What information do I need to make a claim?
- What is legal liability?
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Contents Insurance Claims
- I need to make a claim - what should I do?
- I've had a break in - what should I do?
- My contents are no longer secure
- Specified items and valuations
- Claiming for your glasses
- I've dropped my laptop
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Car Insurance Claims
- I've been in an accident - what should I do?
- What happens at the Customer Service Centres?
- How do I make Glass Claims?
- Someone has hit my car, what should I do?
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Understanding your premium
- What do the different excesses listed on my policy schedule mean?
- What does ‘period of insurance’ mean?
- Why do you charge levies?
- What makes up my total premium?
- Why is last year’s premium on my renewal notice different to what I paid?
- The direct debits shown on my renewal notice in ‘last year’s premium’ are different to what I’m paying, and I didn’t make any changes to my policy?
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Paying for your premium
- What are my payment options
- How can I pay for my policy?
- What is my customer PRN?
- Why do I pay less for annual payments, compared to fortnightly or monthly payments?
- How do I pay for my annual premium via internet banking?
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Direct debits
- What happens if I miss a payment?
- Why can't I pay by automatic payment?
- Can I put my policy or payments on hold?
- How do I change my payment frequency?
- Do you deduct payments during weekends or public holidays?
- How can I change the account that my direct debits are deducted from?