How can we help?
Our Insurance
Account & Login
Manage Policy
Claims
Payments
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Home Insurance
- Are my house keys covered by my home policy?
- Am I required to have my chimney swept regularly?
- How can I reduce my home insurance premium?
- Do I get a package discount if I insure my home and contents?
- I'm renovating my home, am I covered?
- Do you cover homes that are used for Airbnb or Bookabach?
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Contents Insurance
- Are my contents covered for earthquakes or other natural disasters?
- Can I get contents insurance if I'm renting?
- What does my Contents Insurance Policy cover?
- Does my Contents Insurance Policy cover my broken mobile phone or tablet screen?
- Do I need to specify my hearing aids?
- Is there insurance cover for hired e-scooters or bikes, should someone run into a car or other property and damage it?
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Car Insurance
- Who is covered to drive my classic vehicle?
- Does my Trailer Insurance Policy also cover damage to the contents of my trailer?
- What if I need insurance for more than $2,000 for my motorhome contents?
- Who is covered to ride my motorcycle?
- Is my riding gear covered by my Motorcycle Insurance policy?
- What if I need insurance for more than $2,000 for my caravan contents?
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Logging in
- Why haven't I received the password reset email?
- Can I create more than one login to access my policies in My AA Insurance?
- I've registered for My AA Insurance but I'm unable to log in.
- How do I change the log in password?
- I have changed my email address, how do I update my account?
- Do I have to log in each time I use My AA Insurance?
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Registration
- How can I register for My AA Insurance?
- What is a 'Main Policy Contact'?
- How do I find out who the main policy contact is?
- This is my first time registering, so why do I receive an error message telling me my email is already registered?
- How do I find out if I'm already registered?
- Where can I find my policy number?
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Policy documents
- Where can I find the policy wording?
- What is a Certificate of Currency?
- How do I get a Certificate of Currency?
- Where can I access my policy schedule?
- How do I get my policy documents by email?
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Updating your policy
- How do I cancel my policy?
- What can I do once I have registered for My AA Insurance?
- Can I change my car insurance cover type in My AA Insurance?
- Can I update my policy before renewing it?
- How can I update my name, title or date of birth?
- I'm owed a refund following a change to my policy. When will this appear on my credit/debit card?
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Home Insurance Claims
- What is legal liability?
- Your house is not safe to live in
- There has been a fire
- What information do I need to make a claim?
- I need to make a claim - what should I do?
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Contents Insurance Claims
- My contents are no longer secure
- Specified items and valuations
- Claiming for your glasses
- I've dropped my laptop
- I've had a break in - what should I do?
- What information do I need to make a claim?
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Car Insurance Claims
- What happens at the Customer Service Centres?
- How do I make Glass Claims?
- Someone has hit my car, what should I do?
- I've been in an accident - what should I do?
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Paying for your premium
- How can I pay for my policy?
- What is my customer PRN?
- Why do I pay less for annual payments, compared to fortnightly or monthly payments?
- How do I pay for my annual premium via internet banking?
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Direct debits
- What happens if I miss a payment?
- Why can't I pay by automatic payment?
- Can I put my policy or payments on hold?
- How do I change my payment frequency?
- Do you deduct payments during weekends or public holidays?
- How can I change the account that my direct debits are deducted from?