When you first purchase an insurance policy with us, for the first 48 hours of your period of insurance, this policy will not cover any loss, cost or liability, directly or indirectly caused by, arising from or involving natural hazard, fire, storm or flood.
This stand down period may not apply if you’re setting up a policy to cover a vehicle or home that you’ve just bought, or if your new cover with us replaces a policy which would otherwise cover the loss caused by natural hazard, fire, storm or flood. We’ve included a few examples of when the stand down period wouldn’t apply below:
- You’ve just bought a new car from a dealership and set up a comprehensive car insurance policy with us. The next day, your car is damaged in a flood. As you’ve only just purchased your car, we wouldn’t apply the stand down period on your policy and you’d be able to make a claim with us for the damages caused by the flood.
- You’ve been shopping around for home insurance and decide to set up a policy with us. At the same time, you’ve also cancelled your policy that you held with your previous provider, as this is no longer needed. The following day, your home is damaged in a storm. We won’t apply the stand down period in this case as the policy you took out with us started directly after the policy you had with your previous provider, that covered the loss.
The details of this stand down period are noted in your policy documents, under the section 'What you are not covered for', under 'Expected damage'. If you have any questions, please get in touch and we’ll be happy to help.