As an AA Insurance customer, you can expect to receive your renewal documents by email or in the post (depending on your chosen method of communication) approximately one month before your policy is due to renew.
Once you’ve reviewed your documents, and are happy to continue with your cover, you can then renew your policy by arranging payment.
If you pay by direct debit instalments, your policy will automatically renew, and your payments will continue to be deducted. You’ll find your payment amounts and your first instalment date outlined on your renewal letter.
If you choose to pay for your policy annually and without a direct debit, you don’t need to wait until your renewal date to arrange payment; you can do this straight away by using:
- My AA Insurance, our online customer portal
- Credit or debit card: go to aainsurance.co.nz/pay or phone 0800 500 213.
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Internet banking:
- If your policy renewed before 21/10/2025, enter your Customer PRN (Payment Reference Number) in the Particulars field. If your policy renewed after 21/10/2025, enter your policy number in the Particulars field.
- AA Centres: Search for an AA Centre near you, where you can pay your premium in person.