Who takes care of my claim?
When you arrive at a Customer Service Centre you'll be greeted by one of our customer managers, who will look after your claim from start to finish. Your customer manager will review the damage to your car with you and take you though the repair process.
How quickly do they start the repairs?
Repairs through our Customer Service Centres in Auckland and Hamilton are typically assessed and quoted on the day you drop your car off. This means that repairs usually start within 24 hours - sometimes even on the same day. And better yet, by using our Customer Service Centres, or our network of quality repairers, you'll be covered by our lifetime repair guarantee. This guarantee will remain in place while your vehicle is registered for road use in New Zealand - even if you sell it. You can find the full details of how we cover you in your policy document here. This information is found under the heading How we will settle your claim.
Can I get a rental car while my car is being repaired?
If you have chosen to add the rental cover benefit to your Comprehensive Car Policy, and find yourself without a car once your claim has been accepted, we're able to provide you with a rental car while we complete your repairs. You can find the full details of our rental cover benefit in your policy document here, under the heading Optional benefits - cover you may have chosen, and the sub-heading Rental cover.
Please speak to a customer manager if you are interested in using a rental car. If you would like to know more about the rental cover benefit, please contact us.