AA Insurance
  1. Our Insurance
    1. Car & Vehicle
      1. Get a car quote
      2. Compare all products
      3. Comprehensive
      4. Third Party, Fire & Theft
      5. Third Party
      6. Caravan Insurance
      7. Motorcycle Insurance
      8. Motorhome Insurance
      9. Classic VehicleInsurance
      10. Trailer Insurance
    2. Home & Contents
      1. Home Insurance
      2. Compare Contents Products Start your research here
      3. Home & Contents Package With Multi Policy Discount
      4. Landlord Insurance
      5. Renters Insurance
    3. Small Business Insurance
      1. Small Business Insurance
      2. Tradies Cover
      3. Retail Cover
      4. All Industries
    4. More Insurance
      1. Health Insurance Partner product
      2. Pet Insurance Partner product
      3. Travel Insurance Partner product
      4. Life Insurance Partner product
  2. Manage Policy
    1. Login / register My AA Insurance
    2. Pay / renew policy
    3. Policy documents
    4. Change your details
  3. Claim
    1. Start a claim
      1. Comprehensive Car
      2. Third Party Car
        / Third Party Fire & Theft
      3. Home / Contents
      4. Landlord
      5. Caravan / Trailer
      6. Motorcycle
      7. Motorhome
      8. Classic Vehicle
      9. Small Business
    2. Claim FAQs
    3. Learn more
Get a quote
  • Home Insurance
  • Contents Insurance
  • Home and Contents Insurance
  • Car Insurance
  • Motorcycle Insurance
  • Landlord Insurance
  1. Help & Contact
  2. Login / register
  1. Help Centre
  2. Claims

Claims

Home Insurance Claims

  • How much is the EQCover excess?
  • How do I claim for an earthquake or a landslip?
  • Have EQC levies changed as a result of the Natural Disaster Response Model (NDRM)?
  • What is the National Disaster Response Model (NDRM)?
  • What does EQC cover?
  • I need to make a claim - what should I do?
See all 10 articles

Contents Insurance Claims

  • I need to make a claim - what should I do?
  • I've had a break in - what should I do?
  • My contents are no longer secure
  • Specified items and valuations
  • Claiming for your glasses
  • I've dropped my laptop
See all 7 articles

Car Insurance Claims

  • I've been in an accident - what should I do?
  • What happens at the Customer Service Centres?
  • How do I make Glass Claims?
  • Someone has hit my car, what should I do?

Making a claim

  • My TV cracked, what do I do?
  • How do I make a claim?
  • What is an excess?
  • If I didn't cause the accident will I still need to pay my excess?
  • What details should I collect after being in an accident?
  • How can I report a claim online?
See all 15 articles

Existing claims

  • If I forget to tell you something, will it affect my claim?
  • I no longer want to claim, how do I withdraw my claim?
  • How can I track the status of my claim?
  • What email can I send documents relating to my claim to?
  • Insurance
  • Car Insurance
  • Home Insurance
  • Landlord Insurance
  • Contents Insurance
  • Small Business Insurance
  • Renters Insurance
  • Motorcycle Insurance
  • Classic Vehicle Insurance
  • Caravan Insurance
  • Motorhome Insurance
  • Trailer Insurance
  • Life Insurance
  • Tools and Guidance
  • Insurance Calculator
  • Help Centre
  • Glossary
  • Further Assistance
  • Tips & Blog
  • Report Insurance Fraud
  • Manage your policy
  • Make a claim
  • Retrieve a quote
  • Pay for your policy
  • Change your details
  • Cancel your policy
  • Policy documents
  • AA Membership
  • Make a complaint
  • Send us a compliment
  • About AA Insurance
  • About us
  • Why insure with us?
  • Newsroom
  • Careers
  • Contact us
  • WhatsApp
  • Facebook
  • Instagram
  • Linkedin
  • Youtube
  • Email
  • Shielded Site
  • Financial Strength Rating
  • Terms of Use
  • Quote Process Terms of Use
  • Discount Terms and Conditions
  • Privacy Policy
  • Fair Insurance Code
  • FAP Disclosure Statement
  • Sitemap
©AA Insurance 2022