Claims
Home Insurance Claims
- When I make a home claim, am I entitled to my full home sum insured?
- What’s involved when I make a home insurance claim?
- What's the difference between my AA Insurance customer manager and a project manager working on my claim?
- What kind of photos are needed for my insurance claim and why?
- What is a scope of works and what is the process for preparing this?
- Who is MPS? Why are they working on my home insurance claim?
Contents Insurance Claims
- When I make a contents claim, am I entitled to my full contents sum insured?
- What is a ‘schedule of loss’ or ‘loss schedule’ and why do I need to complete it?
- What support is available if my temporary accommodation benefit runs out?
- Can I claim for spoiled food?
- What should I do after a storm or flood?
- I've dropped my device, will my contents policy cover me?
Car Insurance Claims
- Do you use the Waka Kotahi NZ Transport Agency motor vehicle register?
- What happens if my vehicle is written off or is a total loss?
- What is a Customer Service Centre?
- What does 'lifetime repair guarantee' mean?
- I've been in a car accident, what should I do?
- What happens at the Customer Service Centres?
Making a claim
- When do I pay my excess?
- Do I need to lodge a claim within a certain time period after an event?
- What is one event, one excess?
- Is there support available for people impacted by recent severe weather events, outside of insurance cover?
- How do I make a claim?
- What is an excess?
Existing claims
- I’ve received a call/someone visited my home and asked me to pay my excess. Is this a scam?
- What happens to my premium if my claim is a total loss?
- Why do I still need to pay my premium when AA Insurance is repairing my vehicle/home?
- If I forget to tell you something, will it affect my claim?
- I no longer want to claim, how do I withdraw my claim?
- How can I track the status of my claim?