Claims

Home Insurance Claims

• How much is the EQCover excess?
• How do I claim for an earthquake or a landslip?
• Have EQC levies changed as a result of the Natural Disaster Response Model (NDRM)?
• What is the National Disaster Response Model (NDRM)?
• What does EQC cover?
• I need to make a claim - what should I do?

See all 10 articles

Contents Insurance Claims

• I need to make a claim - what should I do?
• I've had a break in - what should I do?
• My contents are no longer secure
• Specified items and valuations
• Claiming for your glasses
• I've dropped my laptop

See all 7 articles

Car Insurance Claims

• I've been in an accident - what should I do?
• What happens at the Customer Service Centres?
• How do I make Glass Claims?
• Someone has hit my car, what should I do?

Making a claim

• My TV cracked, what do I do?
• How do I make a claim?
• What is an excess?
• If I didn't cause the accident will I still need to pay my excess?
• What details should I collect after being in an accident?
• How can I report a claim online?

See all 15 articles

Existing claims

• If I forget to tell you something, will it affect my claim?
• I no longer want to claim, how do I withdraw my claim?
• How can I track the status of my claim?
• What email can I send documents relating to my claim to?