When you make a claim, you’re assigned a customer manager who is there to keep you fully informed, provide updates and make sure things stay on track, so you can get back to normal as soon as possible. Your AA Insurance customer manager is your key contact for any queries related to your claim, policy and/or cover, such as temporary accommodation.
A project manager may be assigned to your claim if, for example, you have been impacted by a major weather event or your home has suffered severe damage. A project manager helps us ensure your claim is kept on track by working with you and co-ordinating the necessary builders or tradespersons involved in your claim. They may help with tasks such as creating a scope of works, arranging any required reports, assessments and looking after the repair process.
A project manager does not make decisions on your claim or the cover under your insurance policy, but instead works with you and your AA Insurance customer manager to ensure your claim progresses. A project manager acts on our behalf and submits any required assessments and reports to be reviewed by your AA Insurance customer manager and keep us updated on key milestones in your claim, such as your scope of works being completed, or your repairs being started.