When you make a claim for your home, you’re assigned Customer Manager who’s there to keep you fully informed, provide updates and make sure things stay on track, so you can get back to normal as soon as possible. Your AA Insurance Customer Manager is your main point of contact for any queries related to your claim, policy and/or cover, such as temporary accommodation.
A project manager may be assigned to your claim if, for example, your home has suffered severe damage. They support your AA Insurance Customer Manager and act on our behalf to coordinate the necessary specialists or tradespersons needed to progress your claim. This may include creating a scope of works, arranging any required reports or assessments and completing repairs to your home.
While a project manager doesn’t make decisions on your claim or policy cover, they help ensure the claim progresses smoothly and keep us updated on key milestones.