Morgan Project Services (MPS) may be engaged as project managers for AA Insurance for some of our major weather event claims, events covered under the Natural Hazard Commission, where homes have suffered severe or major damage from things like fire. If MPS has been assigned, they’ll appoint a Project Manager for the duration of your claim.
Your MPS Project Manager won’t make decisions on your claim - this remains with AA Insurance. Instead, they work with you on creating a scope of works, arranging any required reports and assessments, and helping to coordinate the repair process.
We’ll also assign a Customer Manager from AA Insurance who will work alongside your MPS Project Manager to ensure your claim progresses. Your MPS Project Manager will keep your AA Insurance Customer Manager updated on key milestones, such as your scope of works being completed or your repairs being started. Your AA Insurance Customer Manager will be your main point of contact for any queries related to your policy and cover, such as temporary accommodation.
MPS will submit any required assessments and reports to AA Insurance once completed. We’ll then review and assess your claim in line with your policy.