AA Insurance
Get a quote
  • Home Insurance
  • Contents Insurance
  • Home and Contents Insurance
  • Car Insurance
  • Motorcycle Insurance
  • Landlord Insurance
  1. Help & Contact
  2. Login / register
  1. Help Centre
  2. Claims
  3. Home Insurance Claims

Home Insurance Claims

  • What if I’m already receiving temporary accommodation and another event happens?
  • When I make a home claim, am I entitled to my full home sum insured?
  • What’s involved when I make a home insurance claim?
  • What's the difference between my AA Insurance customer manager and a project manager working on my claim?
  • What kind of photos are needed for my insurance claim and why?
  • What is a scope of works and what is the process for preparing this?
  • Who is MPS? Why are they working on my home insurance claim?
  • Can I get my own quotes for my home insurance claim?
  • What happens if a neighbour’s tree damages my home in a storm?
  • What does reinstatement condition mean?
  • Repairs to my home have started, however, my property has been proposed to be categorized as Category 3 High risk. What does this mean for my home insurance claim?
  • Is damage caused by silt covered by my home and/or contents insurance?
  • What happens in a NHCover claim?
  • What is the natural hazard excess?
  • Are my home and contents still covered while I’m away from home due to a weather event?
  • How does AA Insurance work with the Natural Hazards Commission Toka Tū Ake?
  • How much is the NHCover excess?
  • How do I claim for an earthquake or a landslide?
  • What does NHC cover?
  • What should I do if I need to make a home claim?
  • What information do I need to make a home claim?
  • What is legal liability?
  • What do I do if my house isn't safe to live in as a result of an event?
  • What do I do if there's been a fire?
  • Online Terms and Conditions
  • Privacy Policy
©AA Insurance 2026