First, take the time to make sure everyone involved is safe and, if you need to, call emergency services.
So we can start working through your claim as quickly as possible, please call us on 0800 500 216 to lodge your claim - this will take about 15 minutes. Our team will let you know if any items need to be kept for inspection, or if you need to take photos to assist with your claim.
If you can't live in your damaged home, we'll arrange for temporary accommodation for you, your family and your domestic pets while your home is repaired or rebuilt. You can find the full details of how we cover you in your home policy document. This information is found under the heading Standard benefits - cover automatically included, within the subheading Temporary accommodation.