Yes. As part of your claim, you’re welcome to obtain your own quotes and submit them to your Customer Manager for review.
We may also obtain quotes from our own suppliers. If you’re submitting your own quote, we may compare it against our quotes to help determine a settlement amount that’s both an accurate reflection of the cost to repair you home as well as aligned with your policy.
In some cases, there can be differences in quotes. This is often because of differing suggestions for the method of repair, scope of what needs to be repaired, builders’ individual cost of materials, and so on. If it’s found that quotes are different due to work being missed, we’ll review and may adjust settlements where appropriate.
It’s important to remember that if you’re getting a quote from your own supplier, they must only quote on the area of damage covered by your claim and to the reinstatement condition in line with your policy.