To keep your claim as easy and stress-free as possible, it helps to have all the relevant information on hand, including:
- Policy number for the policy you are claiming on
- Name of the main policy contact
- Date of birth of the main policy contact
- Postcode (of your postal address)
- Your email address
- The full details and circumstances of what has happened
- As much information as you can provide about the damaged parts of your home
- The full details of everyone involved (including any witnesses or emergency services)
- The date and time that the incident occurred
If you have this information handy, you can report your claim online, or if your situation is urgent, you can call us on 0800 500 216.
Depending on the nature of your claim, you may also be required to provide further information or access to the property during the claims process. You can find more information in our Home Insurance policy document, under the heading Making a claim.