You can use our online claim form to start your claim.
If damage has occurred to your home as a result of a natural hazard event, simply select Weather and other events.
Once you have filled in an initial description of what has happened, you’ll then be able to move on to specifying where the damage has occurred i.e. the area of your home like the bedroom or the land your home sits on. You can add details of more than one area of your home.
Please note, if damage has occurred to the land your home sits on, you will need to select 'External' for the room/area in which the damage has occurred. When selecting the item that has been damaged, choose 'Other' and provide more detail in the description box available.
Start your claim here. Once you’ve reported your claim online, someone from our team will get in touch within two working days, if not sooner. This may take longer for claims made over the weekend, on a public holiday, or during a high-demand weather event.
If you have any questions or would like to start your claim over the phone, please call us on 0800 500 216.