1. Stay safe
Make sure that everyone is safe and out of danger - call an ambulance, the police or other emergency services department, if necessary.
2. Gather details:
Exchange contact details with the other driver(s) and any witnesses. Write down the registration number, make and model of any other car involved. Take pictures of the other car and the damage.
3. Don't accept blame
If your accident involves damage to someone else’s property or injury to someone else, don't admit fault; but rather, let us assess the situation first.
4. Get in touch with us
Once you've made sure everyone is safe, call us on 0800 500 216 if your claim is urgent, or report your claim online.
5. Drop off your car, or we'll pick it up
If you're in Auckland or Hamilton, drop your car off to one of our Customer Service Centres (CSC). They're your one stop-shop to help you get back on the road as quickly as possible. We'll get your car assessed, quoted on, repaired, painted and quality checked- so you can get on with life. For anywhere else in New Zealand, simply drop your car off at one of our AA Insurance Quality Repairers.
You can find out more about what happens at our Customer Service Centres here.
If your car can’t be driven and we've accepted your claim, we'll cover the reasonable cost of towing or transporting your car to the nearest recommended repairer.
6. Pick up your car
Once the repairs have been completed, all you have to do is collect your car.