You'll be asked to pay your excess at the time you make a claim with us, usually by credit card or a bank transfer. Once your excess has been paid, we can get on with processing your claim.
In some circumstances, you may not need to pay an excess or we'll reimburse your excess. For example, if you have Comprehensive Car Insurance, we'll reimburse your excess for an event if you have paid your excess and all the following criteria are met:
- you give us the correct name and contact details of the other driver
- you give us the correct registration number of the other vehicle
- the person responsible confirms their involvement in the event
- we agree the driver of your vehicle was not at fault and did not contribute to the event.