Unfortunately, we don't currently offer an option to save your details part way through reporting a claim online. This means that if you need to come back after confirming additional information, or if your page times out, you’ll need to re-enter your details to report your claim.
If you need help completing your claim online, our Live Chat team will be happy to assist you. They're available 8am-6pm Monday to Saturday, including public holidays. You can start a chat through our contact us page.
Alternatively, you can also call us on 0800 500 216, and we'll be happy to help lodge your claim over the phone.