First, make sure that everyone involved is safe and out of danger – call emergency services if you need to.
Then you can exchange details with the other drivers or witnesses. It's important you get the name, address, phone number, vehicle registration and insurance company of the other driver involved in the accident. If an uninsured driver hits your vehicle, it's important that you also identify the person (ask to see their licence and note the number if possible), the vehicle (make, model, colour and registration number), the insurance company of the other driver involved in the accident, the contact details of any witnesses and, if a police officer attended, get their name and ID number.
Then report your claim online or call us on 0800 500 216 if it's urgent. We'll arrange for your vehicle to be dropped off or picked up, assessed and repaired. If your vehicle can't be driven, and we've accepted your claim, we'll cover the reasonable cost of towing or transporting your vehicle to the nearest recommended repairer.