AA Insurance can only provide insurance cover and financial support to customers who have an active insurance policy with us. at the time of the event. If you’re not sure whether your policy was active with us, please get in touch so our team can assist you further.
We understand that experiencing major weather events, natural disasters or emergencies can be stressful and challenging. If you need support, you may be able to reach out to one of these agencies to get assistance:
Lifeline are able to assist you or a loved one with mental wellbeing support. You can find more information on their website at lifeline.co.nz and call them on 0800 543 354.
Red Cross may be able to provide you with emergency supplies and financial support. You can call them on 0800 733 27677.
Your local council may be able to provide support to help get through. Contact your local council directly for more details.
Citizens Advice Bureau can provide you with localised advice on support options in your region. You can find more information on their website at cab.org.nz or by calling them on 0800 367 222.
You can also find a comprehensive list of what support is available and where you can get help on the Civil Defence website at civildefence.govt.nz
As support arrangements can vary depending on the event and your location, we recommend contacting the organisations above directly for the latest information about assistance that may be available.