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  3. General

General

  • What do the different excesses listed on my policy schedule mean?
  • What does ‘period of insurance’ mean?
  • Why do you charge levies?
  • What makes up my total premium?
  • Why is last year’s premium on my renewal notice different to what I paid?
  • The direct debits shown on my renewal notice in ‘last year’s premium’ are different to what I’m paying, and I didn’t make any changes to my policy?
  • What is a like-for-like premium? Why do you use it?
  • Why is last year’s premium on my renewal notice?
  • How much are the Multi Policy and AA Member Discounts?
  • How do I know if I’m eligible for any discounts?
  • How do I find out if I’m currently receiving any applicable discounts?
  • When will I get a refund if I am affected by the Multi Policy Discount and/or AA Member Discount error?
  • What if I’m not a customer anymore, but I did not receive a Multi Policy Discount and/or AA Member Discount?
  • Do you offer Pet Insurance?
  • Can I get a quote through email?
  • Do you have insurance for backpackers or tourists?
  • Do you offer package discounts?
  • How can I save money on my premium?
  • Do you offer any package discounts?
  • How can I live chat with you?
  • I lost my AA Membership card
  • How do I get AA Membership?
  • Do you offer Life or Health Insurance?
  • Do you offer Travel Insurance?
  • How do you help customers who are deaf or have a hearing or speech impairment to sort out their insurance?
  • How do I call you from overseas?
  • Do you offer boat insurance?
  • How do I know if my Multi Policy Discount has been applied?
  • What is dual insurance?
  • Does my policy include a cooling off period?
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