Our Insurance
General
- How do I clear my browser cookies?
- How do I know if the communications I’ve received are from AA Insurance and not a scam?
- What do I do if someone I know has passed away, but still has insurance policies with AA Insurance?
- Do you have translation services available?
- Introducing Aria, our chatbot
- What's your postal address?
Car Insurance
- Does my car insurance policy cover me while I'm off-roading?
- Does my policy cover me if I’m using my vehicle during a track day or if I'm racing?
- Is my insurance cheaper if my car has an alarm, dash cam or GPS tracker?
- Am I covered for fuel contamination and what should I do if I use the wrong fuel in my vehicle?
- Is my trailer covered under my car insurance?
- Do I need to disclose speeding fines/tickets when setting up my policy or updating my details?
Home Insurance
- Why has AA Insurance stopped offering new home insurance policies in some areas?
- I’ve invested heavily to make my property more resilient to storms and/or flooding, will my home insurance premium be adjusted to account for this?
- I’ve never had a flood or earthquake, why are you charging me for it?
- Why is my neighbour’s home insurance premium less than mine?
- Where can I find information about the natural hazard risk associated with my home?
- Does my policy cover off-grid power sources?
Contents Insurance
- Do you cover my laptop or tablet if I bring it to work or school?
- Does my contents insurance policy cover guns or firearms?
- Are my belongings covered if they're stolen from my car?
- Does my policy cover pet damage?
- Does my contents policy cover my prosthetic limb?
- Why has my contents sum insured increased on my renewal schedule?
Landlord Insurance
- Does my landlord insurance cover me for any loss of rent?
- Am I covered if my tenants cause damage to my rental property?
- Am I covered if I need to evict the tenants from my rental property?
- Are the contents I keep in my rental property covered by my landlord insurance?
- Does my landlord insurance cover me for damage caused by illegal drug use?
- Can I include extended landlord cover on my policy?
Trailer Insurance
Motorhome Insurance
- Why has my motorhome insurance premium increased?
- Can I claim on my motorhome policy if my windows or windscreen has been damaged?
- What cover do you offer for motorhomes?
- Does my motorhome insurance policy cover me if I break down?
- Are the contents in my motorhome covered by my motorhome insurance policy?
- Is my motorhome insured for an agreed value or market value?
Small Business Insurance
- Why has my Small Business Insurance premium increased?
- Why does my policy say fines are covered, if you won’t cover fines under the Resource Management Act (RMA)?
- Why can’t I see my Small Business Insurance policy online?
- I don’t have a registered company; can I still get business insurance?
- Do you offer income protection insurance?
- Can I get a quote for my Small Business Insurance at an AA Centre?
Motorcycle
- Does my policy cover me if I use my motorcycle for business use?
- Can I get insurance for a motorcycle that I'm not licenced to ride?
- What kind of cover do you have available for motorcycles?
- Do you cover mopeds?
- Who is covered to ride my motorcycle?
- Is my riding gear covered by my Motorcycle Insurance policy?