At AA Insurance, we take our role as New Zealand’s most trusted insurer seriously, and our priority is to be here for our customers when they need us most.
New Zealand experiences a range of natural hazards such as floods, storms, earthquakes, and landslides, and some areas face higher levels of risk than others. Using expert risk modelling, third-party data, and our own claims history, we regularly review the number of policies we offer in certain locations and the risk associated with these.
We sometimes need to temporarily limit the number of new home insurance policies we issue in certain areas. This helps ensure that we can support our existing customers should a large-scale event occur. It’s not a decision we take lightly, and we regularly review these limits, so restrictions may change over time.
What this means for AA Insurance customers:
- If you already have a Home or Landlord Insurance Policy with us, any temporary limits won’t affect you. You can renew your policy as usual when it’s due, provided you still meet our standard underwriting criteria. There’s nothing you need to do.
- If you’re buying or selling a home in an affected area, we have a transfer process in place. If someone buys a home we already insure, they’ll be able to set up cover with us so the home can continue to be insured (subject to our standard underwriting guidelines).
We understand this may be concerning and want to reassure you that if you have an existing policy, your cover remains in place. If you have any questions, don’t hesitate to get in touch.