It can take up to 15-20 minutes for your password reset email to come through to your inbox. Make sure you check your junk/spam folder in case your email has accidentally ended up there.
If you haven't received an email from us after this time, please check that your email address has been properly registered by selecting the Forgot your email address link on the My AA Insurance login page. You'll be asked to verify a few details, and then we can let you know what email address you used to register. You can then reset your password when prompted if you need to.
If you still haven't received the password reset email after this, please contact us.